Ich glaube, die nehmen sich der Sache an, aber die Kosten wirst Du zahlen müssen. Das war der Stand BEVOR Moog von InMusic übernommen worden ist.
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Dear Registered Owner of the Minimoog Voyager:
This is a follow-up to the letter I sent on January 19th. First, I want to thank you all for the very positive response we have received. As you can see, we take the quality of our products and our service to you very seriously. The problem stated in the January letter has only become apparent in the last few months, but we are committed to doing what is necessary to rectify it.
Minimoog Voyager owners are as passionate about their instrument as we are. Not surprisingly, following the January letter, our Service Department has received numerous calls. However, 90% of these inquiries have been unnecessary and so I’d like to clarify the following:
The problem stated in the January letter only affects Minimoog Voyagers built between mid-2010 and January 2013 with the following serial numbers: Select Series 829-1724, Performer 2990-3445, Electric Blue 1506-2075, RME 1330-1925, XL 1-545, and Lunar Select Series 1-57. If your Minimoog Voyager is not within this serial number range, you should not expect these issues and we would appreciate it if you do not unnecessarily burden our small Service Staff with a call.
If your Minimoog Voyager is not exhibiting problems, then there is no need for you to be concerned. We are confident that the issues previously identified have already materialized in 99% of the instruments that will experience the problem. Therefore, if you are not experiencing problems currently, you should not expect to in the future.
The problem identified in the January letter is more prevalent in countries with 220V power systems. Those countries with 110/120V power, like the USA and Japan, have less cause for concern.
And finally, if you have a Minimoog Voyager within the above serial number range and it is exhibiting an issue unrelated to those stated in the January letter, then we will handle it for you, but it will be serviced outside of any warranty.
Thank you for being our customer.
Sincerely,
Michael Adams
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